ITIL Foundation

Course Objective

In this exciting and dynamic online training course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Upon completing this online training course, you’ll be well positioned to successfully complete the associated ITIL® certification exam required for entry into the future ITIL® intermediate-level training courses.

 

This ITIL® course will cover five core disciplines: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

ITIL® is a registered trade mark of AXELOS Limited. Our ITIL® courses are delivered in partnership with Logical Operations and Quint Wellington Redwood, ATO.

Exam: ITILF

 

The ITIL Foundation  covers:

    • ?Key concepts of ITIL®

    • ?Important principles for improving IT operations

    • ?Vital processes and functions

    • ?Practical guidance for applying ITIL® to everyday IT situations

    • ?How to align with business, control costs, and improve IT service quality

    • Strategies to balance IT resources

 

Who Should Attend This Course

This online training course will significantly benefit anyone seeking ITIL® Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

 

Prerequisites

Familiarity with IT terminology and IT-related work experience is recommended.

Course Outline

Module 1. Service Management Defined

    • IT services and what they really do

    • How IT services deliver value to customers

    • Value and importance of IT service management

Module 2. ITIL Introduction

    • Good practices

    • Ease ITIL adoption

    • ITIL qualification scheme, bodies, and certifications

Module 3. Service Strategy

    • Design, develop, and implement service management

    • Service management as a strategic asset

    • Setting objectives and expectations

    • Identify and select prioritization opportunities

Module 4. Service Design

    • Design and develop services

    • Develop processes

    • Design principles and methods

    • Convert strategy into services

Module 5. Service Transition

    • Develop and improve capabilities

    • Improved methods for transitioning new and changed services into operation

    • Manage the complexity related to changes

    • Prevent undesired results while enabling innovation

Module 6. Service Operation

    • Effectively and efficiently deliver support services

    • Ensure value to customer and service provider

    • Maintain stability while allowing for change

    • Organize to improve IT support to customers

Module 7. Continual Service Improvement

    • Create and maintain value for customers

    • Importance of better design, introduction, and operation of services

    • Improving service quality, business continuity, and IT efficiency

    • Link improvement efforts to strategy, design, and transition

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